This event has been cancelled.
Five Steps to Drive Business Results through Improved Employee Performance
Expectations have never been greater for delivering measurable results that drive achievement of organizational goals.
Are you prepared to meet these challenges?
By incorporating specific instructional strategies, focusing on the right skills and aligning training to performance, training is a lever that can be pulled to help reduce time to proficiency, build capabilities within the workforce, and improve quality and customer service. Focused on customer service and claims processing, results have shown a 3-week reduction in time to proficiency and a 60% increase in claim processing, respectively.
This webinar session will:
- Provide 5 actionable steps for improving productivity and reducing time to proficiency
- Demonstrate the connection between organizational performance and learning
- Share examples of deliverables that focus on customer service and transaction processing roles
- Demonstrate success through proven case studies
- Share an end-to-end strategy for building a stronger pipeline
Date: Wednesday August 28, noon - 1pm
Location: Your computer
Investment: Member $10.00, Non-Member $20.00, All-Inclusive Member - FREE
Kathy Rucinsky is a Principal Consultant on Intrepid Learning's Professional Services team. Kathy has over 25 years of learning and development experience in the Health Insurance industry. From pioneering initiatives in corporate universities, orientation, and onboarding to building workforce capability to meet strategic business goals, Kathy has initiated and executed learning initiatives across IT, Operations, Compliance, and other organizational business functions.
Kathy has been well recognized by receiving numerous industry awards from industry leading organizations such as ASTD, Corporate University Xchange, IQPC, etc. Kathy has earned certifications in Distance Education and Web Development, holds a MS in Computer Science from Shippensburg University and a BS in Mathematics Education from Indiana University of PA.
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